MOBILE MOCKUPSMS Web Survey Channel

Mobile Web Survey

This is the customer-facing survey that opens when a customer clicks the SMS link. The survey is mobile-optimized with large touch targets and a step-by-step flow.

Survey Flow

1
How would you rate the speed of our...KPI: Response Time
2
How professional and courteous was ...KPI: Professionalism
3
Was your issue fully resolved to yo...KPI: Resolution Quality
4
How would you rate your overall exp...KPI: Overall Experience
5
Comments & ComplaintOptional

Delivery Method

SMS with Survey Link

"Dear Ahmed, thank you for contacting Palm Hills. Please share your feedback: https://survey.palmhills.com/s/abc123"

9:41
Palm Hills Developments

Customer Satisfaction Survey

Question 1 of 50% complete
Response Time

How would you rate the speed of our response to your case?

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