MOBILE MOCKUPSMS Web Survey Channel
Mobile Web Survey
This is the customer-facing survey that opens when a customer clicks the SMS link. The survey is mobile-optimized with large touch targets and a step-by-step flow.
Survey Flow
1
How would you rate the speed of our...KPI: Response Time
2
How professional and courteous was ...KPI: Professionalism
3
Was your issue fully resolved to yo...KPI: Resolution Quality
4
How would you rate your overall exp...KPI: Overall Experience
5
Comments & ComplaintOptionalDelivery Method
SMS with Survey Link
"Dear Ahmed, thank you for contacting Palm Hills. Please share your feedback: https://survey.palmhills.com/s/abc123"
9:41
Customer Satisfaction Survey
Question 1 of 50% complete
Response Time
How would you rate the speed of our response to your case?
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