April 2024
Response Time Satisfaction
+0.2
4.4
Target: 4.5All-time: 4.1
Agent Professionalism
+0.1
4.6
Target: 4.5All-time: 4.3
Resolution Quality
+0.1
4.4
Target: 4.5All-time: 4.1
Communication Clarity
+0.3
4.3
Target: 4All-time: 4
Overall Experience
+0.2
4.5
Target: 4.5All-time: 4.2
KPI Trend — Monthly Average
Response Time Professionalism Resolution Overall
Score Distribution
Total Responses392
Avg. Score4.3 / 5.0
Team / Department Performance
| Team / Department | Current Score | Target | Gap | Surveys | Trend | Progress |
|---|---|---|---|---|---|---|
Sales Support | 4.6 | 4.5 | +0.1 | 142 | 100% | |
Technical Support | 4.2 | 4.5 | -0.3 | 98 | 93% | |
Billing & Payments | 3.8 | 4.0 | -0.2 | 76 | 95% | |
Property Management | 4.4 | 4.5 | -0.1 | 64 | 98% | |
After-Sales Service | 4.1 | 4.5 | -0.4 | 112 | 91% |
Survey Volume by Dept.
Sales Support142
Technical Support98
Billing76
Property Mgmt64
After-Sales112
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