Customer Satisfaction Survey System
Interactive design mockups for the post-case-closure CSAT survey module — covering CRM management screens, mobile survey interfaces, and delivery channel previews.
CRM Screens Mobile Survey WhatsApp Flow
CRM Management Screens
(Desktop)Step 1
Survey Template Designer
Design survey templates with questions, answer options, KPI linkage, and conditional flow logic.
View Mockup
Step 2
Survey Management & Tracking
Track sent surveys, response status, delivery channels (SMS/WhatsApp), and customer responses.
View Mockup
Step 3
Service KPI Dashboard
Monitor service KPIs with target scores, monthly averages, team/department breakdowns, and trend charts.
View Mockup
Customer Survey Screens
(Mobile)System Flow Overview
1
Case Resolved2
Auto-Send Survey3
SMS / WhatsApp4
Customer Responds5
KPIs Updated
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