

Interactive design mockups for the post-case-closure CSAT survey module — covering CRM management screens, mobile survey interfaces, and delivery channel previews.
Design survey templates with questions, answer options, KPI linkage, and conditional flow logic.
Track sent surveys, response status, delivery channels (SMS/WhatsApp), and customer responses.
Monitor service KPIs with target scores, monthly averages, team/department breakdowns, and trend charts.

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